At PT Lentera Cahaya Logistik ("we," "our," "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or interact with us in any way. We are committed to complying with the applicable data protection laws in Indonesia, including the Personal Data Protection Law (PDP Law).
By using our website or services, you agree to the collection and use of your personal data in accordance with this policy.
1. Information We Collect
We may collect personal data directly from you or through your interaction with our website or services. The types of information we collect include:
- Personal Identification Information: Full name, email address, phone number, shipping and billing address, payment details, and other contact information.
- Non-personal Identification Information: Your browser type, device information, IP address, referring website, browsing behavior, and other similar data.
- Payment Information: If you make a purchase, we collect payment information, which may be processed by third-party payment processors.
- Cookies and Tracking Information: We use cookies and similar technologies to track website usage and improve user experience.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide Services: To process orders, deliver products, or provide the services you've requested.
- Customer Support: To respond to inquiries, support requests, or complaints.
- Marketing: To send promotional materials, newsletters, or updates about our products and services. You may opt out of marketing communications at any time.
- Website Analytics: To analyze website usage and improve our website, services, and user experience.
- Legal and Compliance: To comply with applicable laws, regulations, and legal processes, such as responding to lawful requests for information.
3. How We Protect Your Information
We implement a variety of security measures to protect your personal data, including encryption, secure servers, and firewalls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the complete security of your personal data.
4. Data Sharing
We may share your personal data in the following cases:
- Service Providers: We may share personal data with third-party service providers who help us operate our website or deliver services. These providers are required to keep your data confidential.
- Legal Compliance: We may disclose your personal data if required by law, in response to legal requests, or to comply with applicable regulations.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
We do not sell, rent, or trade your personal data to third parties.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect data on how you interact with our website. This helps us improve our website, personalize your experience, and track the effectiveness of our marketing efforts.
You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
6. Your Rights Regarding Your Personal Data
Under the PDP Law, you have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request correction of any inaccurate or incomplete personal data.
- Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
- Withdrawal of Consent: If we process your personal data based on your consent, you can withdraw your consent at any time by contacting us.
- Objection: You can object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us using the details provided below.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a child, we will take steps to delete that information.
9. International Data Transfers
If you are located outside Indonesia, please note that your personal data may be transferred to, stored, and processed in Indonesia or other countries where we or our service providers operate. By using our website and services, you consent to the transfer of your data to these locations.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any changes will be posted on this page, and the updated "Last Updated" date will be reflected at the top. We encourage you to periodically review this Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us:
PT Lentera Cahaya Logistik
Stadiun Utara No. 7A Semarang Tengah
Semarang - 14350
+62 819 3193 6043
info@lenteracahayalogistik.com
https://www.lenteracahayalogistik.com